FLOORS AND STAIRS

You are responsible for fixing loose floorboards.
Which room is it in? What area is affected?
You are responsible for lifting carpets before work starts.
What is it made of: timber or chipboard?

You are responsible for fixing loose skirting boards.
Which room is it in? What length is affected?

Which room is it in? What area is affected?
Did you lay it yourself? If yes, you are responsible for it.
Is it tiles or sheeting? We cannot guarantee a colour or pattern match.
If tiles, how many are affected? What are they made of: plastic or stone?
Do you know what is causing the problem eg: damp penetration or another cause?

Which room is it in? What area is affected (approximately)?
Do you think it is caused by a leak?

If it is a communal staircase contact us immediately and please try to CORDON IT OFF to prevent anyone tripping.
How many treads or risers are affected? What is the problem, eg: tread loose, nosing damaged, tread or riser broken or rotten?
What type of nosing has it got: wooden, rubber or metal?

How did this happen? You may be charged for the repair.
Is the balustrade made up of spindles, panels or rails? Check the drawings above.
How many are loose or broken? Is the newel post broken?
Is the handrail broken? See Handrail broken below.

How did this happen? You may be charged for the repair.
Is the handrail part of a balustrade? See Balustrade loose or broken above.
What is the problem, eg: handrail loose or broken, brackets loose? Is it the only handrail? Contact us with the details.

What is the problem?
Do you know what is causing it? Is it causing any other problems or damage?
Contact us with the details.