DOOR LOCKS

Which door is it? You are responsible for lost or stolen keys. You should report any loss or theft to the Police.
Is a forced entry needed? Is there another way of gaining entry? If we gain entry for you, we will charge you. Before we carry out the work you must agree to pay.
If it is a communal door we will carry out the work but may charge you for the replacement.

Which door is it? What type of lock is it? Did you fit the lock yourself?
You are responsible for repairing or replacing any additional locks you have had fitted.
What is the problem, eg: lock stiff, broken or not fitting properly into keep, handle broken?
What is the door made of: wood, metal or plastic?
Can you still open and close the door, and lock it?

Which fitting is it: letterplate, pull handle, door number, safety chain, tower bolt, suffolk latch, security bolt or doorbell? You are responsible for repairing or replacing all these items unless it is a communal door.

Which door is it? You are responsible for this repair unless it is a fire door with a door closer or if it is a communal door.
Does the door just need adjusting? See DOORS·FRAMES.

Which door is it? Is it a communal door?
What type of closer is it: Perko or overhead? Check the drawings above.
What is the problem, eg: closer loose, stiff or broken?

Which block is affected?
Where is the problem: in your flat or at the main entrance door? Contact us with the details.
Are your neighbours affected?
Have you switched it off by mistake?

What is the problem?
Do you know what is causing it? Is it causing any other problems or damage?
Contact us with the details.