Protecting Public Health by Maintaining a Healthy Environment

If any individual or any organisation is breaking the law on
Public Health Nuisances from:
- Noise
- Smells
- Dumped Rubbish
Water Supplies:
- Mains water supply problems
- Private water supplies
- Water used for leisure purposes e.g. swimming pools
Animal Licensing:
- Animal Boarding Establishments
- Pet Shops
- Dog Breeding Kennels
- Dangerous or Wild Animals
Or you suspect defects in:
- Drainage Systems
- Private Sewers
- Private Drains
We will:
- Take action with the offender to remove the nuisance
- Remove the problem and charge the cost to the offender
The Public Health Team will:
- Investigate your complaint (some drainage investigations are chargeable)
- Advise whether the nuisance is illegal
Providing the nuisance is illegal we will:
- Take action with the offender to remove the nuisance
- Remove the problem and charge the cost to the offender
| COMPLAINT TYPE | RESPOND TO YOU WITHIN | REMOVE OR STOP THE NUISANCE WITHIN |
| Noise nuisance | 4 days | 60 days + |
| Smell nuisance | 4 days | 50 days |
| Dumped rubbish | 4 days | 50 days |
| Blocked drains | 1 day | 3 days |
| Drainage surveys | 4 days | 14 days |
| Water supplies | 2 days | 7 days |
| Leisure water complaints | 2 days | 7 days |
| Licensed animal premises | 3 days | 28 days |
While we are dealing with you
We will:
- Deal with you in a fair, courteous, impartial and confidential way
- Provide high level expertise (consistent with our resources)
- Respond to service requests within the times shown above
- Provide you with the name of the person dealing with your complaint and how to contact them
- Produce identification when visiting your home
- Explain how the system works and tell you when things will happen
- Keep you informed of progress and any delays
- Answer telephone calls within 5 rings
- Respond to postal or e-mail enquiries within 7 days
- Tell you WHY when we cannot resolve a problem
When you contact us
- Make sure you give your name, address and telephone number (e-mail if applicable)
- Keep appointments made and ensure safe access for our people
- Be prepared to make a written statement, where necessary, and, if needed, appear in court
- Co-operate with our staff and behave in the same way that you are treated
- Aggressive behaviour will only delay solving your problem
If we get it wrong
Sometimes things go wrong. If you are dissatisfied with the service we have given you then contact the Team Leader on 01302 737535
If you are still not satisfied and want to use the formal complaints procedure write to the address at the top of the page
The Public Health Team exists to help you stop possible health hazards in your environment.