Accolades

A list of awards and quality marks that we have received in recognition of our work.

 The current list as of 12 June 2017:

Cyber Essentials

Cyber Essentials logoThe Cyber Essentials scheme was developed by the Government and industry to fulfil two functions; to provide a clear statement of the basic controls all organisations should implement to reduce the risk from common internet based threats and; through the Assurance Framework, to offer a mechanism for organisations to demonstrate to customers, partners, and others that they have taken these essential precautions.

Cyber Essentials defines a set of controls which, when properly implemented, will provide organisations with basic protection from the most prevalent forms of threats coming from the Internet. In particular, it focuses on threats which require low levels of attacker skill, and which are widely available online.

Cyber Essentials is applicable to all organisations, of all sizes, and in all sectors including the private sector, universities, charities, public sector and not-for-profit organisations.

Since October 2014 Cyber Essentials has been mandatory for suppliers of Government contracts which involve handling personal information and providing some ICT products and services.

The Council has successfully passed the Cyber Essentials assessment and received its certificate 12th June 1017. To pass the Council had to demonstrate that we have implemented security controls and processes that are then tested by an external independent security company.

The Council can now display the Cyber Essentials badge on our website, letters and emails which will provide assurance to our customers and partners that we have the right controls in place to handle their data and transactions safely. It is important to provide this assurance to our customers and partners as we move to fully Digital Council.

The Institute of Customer Services ServiceMark

ServiceMark logo In November 2015, the Customer Service Team’s high level of customer service was recognised by the Institute of Customer Service (ICS) who presented the council with the ServiceMark accreditation and a 90.8% customer satisfaction rating.

The ServiceMark is a national standard that is awarded for three years and recognises an organisation’s achievement in customer service and its commitment to upholding those standards. In order to achieve the award, an assessor met with The Customer Service Team to assess the timeliness, quality and range of their customer service delivery.

The acreditation comes at a time when Doncaster Council is dramatically changing ways in which it serves its customers. As well as traditional methods of visiting council buildings or telephoning , our residents can now access an increased number of services online and self-serve 24/7 on the council’s improved website.

The Customer, Digital & ICT teams are also finalists in The Institute of Customer Services UK Customer Satisfaction Awards in the Vocalink Best Application of Technology category. The awards recognises organisations and individuals that have implemented successful customer service strategies. The awards are judged by industry experts, business leaders and academics.

 

 NB. This list is incomplete and will be added to over time.