For enquiries, information or complaints telephone Consumer Direct on 0845 4040506 or log on to www.consumerdirect.gov.uk
The Trading Standards consumer advice unit provides legal and practical advice to consumers related to the purchase of goods and services and the acquisition of credit. Very often consumers are unsure of their legal rights when purchasing consumer goods, particularly when some defect or problem is found. The advice unit tries to help consumers in these matters and often will contact a trader to advise them on the law and try to mediate between the parties if possible.
We have some consumer tips on:
The Office of Fair Trading publishes booklets and leaflets dealing with such matters as:
These booklets are available from the advice unit along with practical help in resolving consumer problems
For information please Tel: (01302) 737550 or 737552
They are also available from the Office of Fair Trading's Web Site
