For enquiries, information or complaints telephone Consumer Direct on:
08454 04 05 06 (calls charged at 4p per minute from a BT landline)
or log onto www.consumerdirect.gov.uk
The Trading Standards Consumer Advice Unit provides friendly legal and practical advice to consumers related to the purchase of goods and services and the acquisition of credit. Very often consumers are unsure of their legal rights when purchasing consumer goods, particularly when some defect or problem is found. The advice unit tries to help consumers in these matters and often will contact a trader to advise them on the law and try to mediate between the parties if possible.
We have some consumer tips on:
The Office of Fair Trading publishes booklets and leaflets dealing with such matters as:
These booklets are available from the advice unit along with practical help in resolving consumer problems.
They are also available to view and order from the Office of Fair Trading website.
For information please telephone the numbers above, or Consumer Direct on 0845 4040506.
