
Membership of the scheme shows that the trader:
is committed to trade fairly and respects confidentiality
offers competent standards of workmanship
is reliable and deals courteously with customers
is aware of the current laws and regulations which apply to their work, and agrees to comply with these in both the spirit and the letter
adopts safe systems of work and complies with current Health and Safety legislation
will give out a customer feedback questionnaire whenever work is carried out for a customer who contacted them through the scheme
agrees to the dispute resolution procedure in the event of a dispute and complies with.