Sunday, 7 September 2008
If a customer is unhappy with work carried out by a member of the Home Services Directory, the trader agrees to follow this dispute resolution procedure. It is administered by South Yorkshire Trading Standards Service and is designed to offer a simple method of resolving disputes.
South Yorkshire Trading Standards Service will act as an impartial third party and, having examined all the facts, will recommend actions to resolve the dispute. Nothing in this scheme shall preclude either party from seeking redress through legal action in the Civil Courts.
Stage 1 – Customers should try to resolve the complaint directly with the trader.
Stage 2 – If the complaint remains unresolved, either party can contact the local Trading Standards Service with details.
Stage 3 – The Trading Standards Service will respond within 3 working days.
Stage 4 - The Trading Standards Service will investigate the complaint and, where necessary, provide a recommendation to resolve the dispute. This recommendation is binding on the member. Where it is considered necessary to consult an independent expert, agreement will be sought from both parties about the payment of such consultation.
