Doncaster Council

• What are the responsibilities of the Street Lighting Team?
• A light near my house is not working. What should I do?
• I reported a street light fault but it is still not fixed – why?
• What if the fault is an emergency?
• What constitutes an emergency?

What are the responsibilities of the Street Lighting Team?

The street lighting team are responsible for the installation and maintenance of street lighting, illuminated bollards, illuminated signs and subway lighting on Doncaster’s adopted highways. The team also maintains the lighting in the tunnel on Trafford Way. In total, the Street Lighting Team maintains 46,000 street lights and 3,000 illuminated traffic bollards and signs.

A light near my house is not working. What should I do?

Please make a note of the column number (this is a unique identification number affixed to the lamp post at about head height) and ring Doncaster Council on 01302 736000. Giving a column number and exact location makes it a lot easier for our team to identify the post and speeds up the repair process as we attend up to 1,000 repairs every month. We aim to carry out repairs within 7 working days but currently average 5 days or less.

I reported a street light fault but it is still not fixed – why?

The majority of our streetlights, illuminated signs and bollards receive their power supply from the Regional Electricity Companies now called DNOs (District Network Operators). Sometimes, our equipment does not work because of a failure in the electricity supply from the DNO. Repairs to electricity supply failures on equipment belonging to the DNO are beyond the jurisdiction of the Council. The DNO’s are notified of the fault and the situation is closely monitored. However, this sometimes means that the fault takes longer to rectify.

What if the fault is an emergency?

Please can you report damaged equipment 01302 736000 as soon as possible. We operate an out-of-hours standby system to deal with emergencies and endeavour to attend emergencies within 60 minutes of being notified. Please remember to  make a note of the unique identification number on either the lighting columns, street sign or illuminated bollards; this will help us to locate the damaged equipment with greater speed.

UNDER NO CIRCUMSTANCES SHOULD YOU TOUCH DAMAGED EQUIPMENT AS IT MAY POSE A DANGER OF ELECTRIC SHOCK.

What constitutes an emergency?

Emergency categories are: -

• Street Lighting column and sign doors that have been removed.

• Hanging light fittings and brackets.

• Street lighting columns, illuminated signs and illuminated bollards that have been damaged or knocked down.