Wednesday, 20 August 2008
When the request for a dropped kerb has been received an inspection usually takes place within 2 to 3 weeks.
The quotation usually goes out a week after the inspection by 2nd class post.
Once we have received the customers completed form to confirm that they accept and would like the work to go ahead, installation is normally within 6 weeks.
Yes, you can pay over 6 months and it is interest free. The bill will be divided into 6 equal payments. You need to contact the Council to request this as soon as you receive your invoice on (01302) 734445.
Customers CANNOT put in dropped kerbs themselves.
To make a claim contact Customer Services using the contact details at the top of this page and the details will initially be passed to highways by fax.
It is a legal requirement that you send full details of the incident in writing. They need to send their letter and any photographs to:
Highways Maintenance
North Bridge Depot
North Bridge Road
Doncaster
DN5 9A
The following information should help you determine where the responsibility lies,
If the property is a Council House - contact Customer Services on 01302 736000 and your details will be passed to St Leger Homes
If it is a private property and was it built before 1937 - Then it is the responsibility of the Customers Water Authority, usually Severn Trent or Yorkshire Water. The Customer needs to ring them direct as they sometimes ask for billing details.
If, after all that, the property is private and built after 1937, contact Customer Services on 01302 736000, and give details of your name, address and telephone number, and advise if it is isolated to your address or if it is affecting other properties. The information will be passed on to Environmental Health.
In most cases if it is only affecting your own property then it will be your own responsibility to make your own arrangements for unblocking the drain. However if more than one property is involved they will investigate.
