Community Alarm Service - Peace of mind at the touch of a button
Doncaster Council's Community Alarm Service operates 24 hours a day, 365 days a year.
Our friendly Customer Service Advisors and Mobile Wardens, who are trained to deal with emergencies quickly and efficiently, staff the Control Centre around the clock.
The latest technology ensures your continuous protection and security. Easy to use, you can contact an operator by pressing a button on your pendant.
Whom the Service is for
The service is provided by Doncaster Council to help people live safely in their own home.
The service is for elderly and vulnerable adults living in Doncaster regardless of whether their accommodation is private, rented or owner occupied.
All you need is a BT telephone socket and a nearby electrical outlet.
How the Community Alarm works
When activated, the alarm raises a call to the monitoring centre where the caller’s details are displayed on screen, showing the type of call and how it was initiated. The sensitive microphone enables speech to be established between the user and the monitoring centre's friendly staff, allowing the most appropriate action to be taken.
All calls are recorded for the staff and service users protection.
A key-holder service is available. This means in the event of an emergency we are able to gain entry and offer appropriate assistance without seeking the help of the police to gain entry.
Cost
For a small weekly fee the Community Alarm Service can be provided in your home. There is no charge for fitting. All customers will receive a Community Alarm and a Personal Radio Trigger called a “Pendant” which is connected via a BT phone line to the Control Centre situated in Doncaster Town Centre.
You can make payments via Direct Debit or by quarterly payments paid in advance. These can be paid at any cash office or Post Office in cash or by cheque payable to Doncaster Metropolitan Borough Council.
How to Apply
For an application form or further details please contact Diane Caunt on 01302 737189. Alternatively, you can download the application form below:
Further details
On receipt of your application form you will be contacted to arrange a convenient delivery date.
A mobile warden will attend your home to fit and demonstrate your alarm.
We will ask you to provide some information about yourself, such as medical problems and emergency contacts. We will keep this strictly confidential.
