Wednesday, 15 October 2008
Local Housing Allowance Housing & Council Tax Benefits - FAQ Benefits FraudTo make our service accessible to all our customers, we provide extra help in the following ways:
| For customers who are deaf - | we have a minicom line and staff who are
trained in basic sign language |
| For customers who are blind or cannot read small print - | we can arrange to provide information in
braille or in large print |
| For customers who have been recently bereaved - | we have staff who have been trained to
understand the needs of these customers |
| For customers who cannot speak English - | we can normally arrange for information to be translated into their language |
| For customers who cannot come out of their home because they are elderly or disabled - | we can visit them |
| For customers who have difficulty filling claim forms in and dealing with benefit issues - | we can allow them to appoint someone else to deal with their benefit issues for them, for example, a relative |
Please contact us if you, or someone you know, may need extra help with Housing Benefit and Council Tax Benefit in any of these ways.
