Services for Customers with Special Needs

eMail: housing.benefits@doncaster.gov.uk | Telephone:  01302 735336 | Minicom:  01302 735322 | Fax:  01302 734373 
Address: Housing Benefit and Council Tax Benefit Section, Colonnades House, Duke Street, Doncaster, DN1 1ER.

Special Needs Customers

To make our service accessible to all our customers, we provide extra help in the following ways:

For customers who are deaf -we have a minicom line and staff who are
trained in basic sign language 
For customers who are blind or cannot read small print - we can arrange to provide information in 
braille or in large print 
For customers who have been recently bereaved - we have staff who have been trained to
understand the needs of these customers 
For customers who cannot speak English - we can normally arrange for information to be translated into their language 
For customers who cannot come out of their home because they are elderly or disabled -we can visit them 
For customers who have difficulty filling claim forms in and dealing with benefit issues - we can allow them to appoint someone else to deal with their benefit issues for them, for example, a relative 


Please contact us if you, or someone you know, may need extra help with Housing Benefit and Council Tax Benefit in any of these ways.

Last Updated - Monday, 03 March 2008
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