Services for Customers with Special Needs
Special Needs Customers
To make our service accessible to all our customers, we provide extra help in the following ways:
| For customers who are deaf | we have a minicom line and staff who are
trained in basic sign language |
| For customers who are blind or cannot read small print | we can arrange to provide information in
braille or in large print |
| For customers who have been recently bereaved | we have staff who have been trained to
understand the needs of these customers |
| For customers who cannot speak English | we can normally arrange for information to be translated into their language |
| For customers who cannot come out of their home because they are elderly or disabled | we can visit them |
| For customers who have difficulty filling claim forms in and dealing with benefit issues | we can allow them to appoint someone else to deal with their benefit issues for them, for example, a relative |
Please contact us if you, or someone you know, may need extra help with Housing Benefit and Council Tax Benefit in any of these ways.
Last updated: 01 March 2010
Housing & Council Tax Benefits - Frequently Asked Questions
