Doncaster Council

About the Market Shoppers Charter

Thank you for shopping at Doncaster Market.

The Council and Market traders wish to ensure that you enjoy the experience of market shopping. We hope that you will find the stallholders courteous and helpful and that the wide choice and variety of goods and services represent good value.

It is our intension that you will not have any problems with the purchases, but should any problem arise the law entitles you to certain protection when shopping in the Market.

• Goods sold must not be faulty or damaged and must work satisfactorily.
• Goods must be safe and fit for the purpose for which they are bought.
• Goods must be as described either verbally or on the label or packaging or otherwise.
• Services must be as described and carried out in a proper manner with the provider using reasonable skill and care and carried out within a reasonable time and at a reasonable price.

• You simply changed your mind over the colour, style, size etc. of the article, seen a cheaper product elsewhere or have no further use for the goods.
• The goods contained defects, which were made known to you at the time of purchase or as described by a notice.
• The goods have been mistreated or used for a purpose for which they were not intended.

1. Approach the stallholder concerned, taking with you any receipts and explain the problem quietly and calmly. In most instances the problem is usually satisfactorily resolved at this stage.
2. If you cannot remember the stall location or cannot reach an agreement with the stallholder please contact the Markets Office situated on the Markets site or telephone 01302 349631 and a member of staff will be pleased to assist you.