What to do if you have a query about your Sundry Debtor invoice

Querying your invoice

There may be many reasons why you want to query an invoice you have received and it is important that you let us know as soon as possible so that the query can be resolved.

Because recovery action will continue whilst the invoice is unpaid, it is important that you get in touch straight away if you have a query on the invoice, or wish to or dispute it in any way. If you don't tell us that there is a problem with the invoice, recovery action will continue which may result in County Court action.

Generally, most queries can be answered by the Sundry Debtors Team, but in cases where your question is about the actual goods / services provided by the Council, please contact the department that issued the invoice. The contact name and number on the invoice will put you in touch with the originating department. 

All questions about invoices for social care (residential, respite, home and day care) should be directed to the Financial Assessment Team, within the Council's Benefits Department.

Whether you contact us by telephone, post or e-mail, we will need an invoice / account number in order to help you. Please ensure that in all communication with us you quote your Sundry Debtor invoice number which is located in the upper central part of your invoice. If this is not possible (if you have lost your invoice for example) it is still possible to query your invoice, although in these circumstance we will need your full name and address.

Please note that under Data Protection legislation, the Sundry Debtors Team may not be able to discuss the invoice with someone other than the person or persons named on it.

For details on how to get in touch with the Sundry Debtors Team, please see the page 'How to contact us'.