Home Alarm Service

Peace of mind at the touch of a button

Doncaster Council's Home Alarm Service operates 24 hours a day, 365 days a year.

Our friendly Customer Service Advisors and Mobile Wardens, who are trained to deal with emergencies quickly and efficiently, staff at the Home Alarm Service around the clock.

The latest technology ensures your continuous protection and security. Easy to use, you can contact an operator by pressing a button on your pendant.

Who the Service is for

The service is provided by Doncaster Council to help people live safely in their own home. It is for elderly and vulnerable adults living in Doncaster regardless of whether their accommodation is private, rented or owner occupied.

All you need is a BT telephone socket and a nearby electrical outlet.

How the Home Alarm works

When activated, the alarm raises a call to the monitoring centre where the caller’s details are displayed on screen, showing the type of call and how it was initiated. The sensitive microphone enables speech to be established between the user and the alarm service's friendly staff, allowing the most appropriate action to be taken.

All calls are recorded for the staff and service users protection.

Cost

The cost of the service is £3.20 per week or £41.60 per quarter, however customers aged 65 and over and in receipt of Housing or Council Tax benefit will receive the service free of charge.

There is no charge for fitting.

All customers will receive a Home Alarm and a Personal Radio Trigger called a “Pendant” which is connected via a BT phone line to the Home Alarm Service situated in Doncaster Town Centre.

You can make payments via Direct Debit or by quarterly payments paid in advance. These can be paid at any cash office or Post Office in cash or by cheque payable to Doncaster Metropolitan Borough Council.

How to Apply

For an application form or further details please contact Diane Caunt on 01302 737189. Alternatively, you can download the application form from this page.

Further details

On receipt of your application form you will be contacted to arrange a convenient delivery date.

A mobile warden will attend your home to fit and demonstrate your alarm.

We will ask you to provide some information about yourself, such as medical problems and emergency contacts. We will keep this strictly confidential.