We offer a range of services
Doncaster Council is committed to providing a range of good quality social care to help people live as independently as possible in their own home. We do this by responding to individually assessed needs and the wishes of users and their carers.
Who can we help?
We aim to provided help on an individual basis to adults and children who have:
- Physical disabilities
- Learning disabilities
- A hearing or sight impairment
- Mental health related needs
- A terminal illness
or who:
- Are recovering from an illness or surgery
Home care services can also be provided to families in need of support
What can you expect from us?
We will:
- Respect your way of life and dignity
- Be sensitive to the needs of people from different ethnic and cultural backgrounds
- Offer a confidential service
- Make sure the service is properly managed and the staff are well trained
- Offer freedom of choice and independence
- Provide a flexible approach to meet individual needs
When can we help?
Each person who applies or is referred to Doncaster Council will have their needs assessed. This means that someone from Doncaster Council will visit you at home or in hospital. They will talk to you and, if you agree, will also talk to the person who cares for you and (in some cases) your Doctor or Health Visitor, about your needs. Once your needs have been assessed we will write down exactly what has been agreed in a Care Plan. The Care Plan will be reviewed from time to time to make sure that it still meets your needs. Our services are available during the day, evening and night, seven days a week, including public and school holidays.
What can we offer?
The home care service can offer help with the following:
- Personal care
- Respite care
- Laundry
- Toileting
- Social and emotional support
- Help with Going to bed
- Shopping
- Dressing
- Escorting
- Bed making
- Help with Getting up
- Feeding
- Rehabilitation
- Parenting and practical skills
How much do the services cost?
The cost varies depending on the type and number of services you have. Charges are based on the number of hours you have the service each week or, in some cases, such as, community meals, and luncheon clubs, you pay a standard price. Full details are available from Doncaster Council Offices or you can ask about charges when you enquire about the service.
Night Care service
Night care staff are available from 9.00pm-6.00am to visit or sit with people who cannot be left on their own during the night. In most cases these services are provided for a set period of time. The service is usually available to people who:
- Have recently been discharged from hospital
- Are carers, to allow them to have some time for themselves and get a good night's sleep
- Need emergency help, for example, when their carer is in hospital or is ill
- Have a terminal illness who want to be cared for at home. This is usually a time limited service.
Laundry service
This service can be provided to people who find difficulty coping with heavy laundry. The washing is collected fortnightly from individual homes and is normally returned the next day
Bed Linen Hire Service
This service is available to people with continence problems and provides laundering, delivery and bed linen hire. The service operates from Monday to Friday across Doncaster.
Complaints
If you are unhappy about any service we provide you should first try to talk it over with the Home Services Manager, who may be able to sort the problem out quickly.
