Home Care and Support Services

Getting help at home

Doncaster Council is committed to providing a range of good quality social care to help people live as independently as possible in their own home. We do this by responding to individually assessed needs and the wishes of users and their carers.

Who can we help?

We aim to provided help on an individual basis to adults and children who have:

• Physical disabilities
• Learning disabilities
• A hearing or sight impairment
• Mental health related needs
• A terminal illness            

or who: 

• Are recovering from an illness or surgery            

Home care services can also be provided to families in need of support

What can you expect from us?

We will:

• Respect your way of life and dignity
• Be sensitive to the needs of people from different ethnic and cultural backgrounds
• Offer a confidential service
• Make sure the service is properly managed and the staff are well trained
• Offer freedom of choice and independence
• Provide a flexible approach to meet individual needs            

When can we help?

Each person who applies or is referred to Doncaster Council will have their needs assessed. This means that someone from Doncaster Council will visit you at home or in hospital. They will talk to you and, if you agree, will also talk to the person who cares for you and (in some cases) your Doctor or Health Visitor, about your needs. Once your needs have been assessed we will write down exactly what has been agreed in a Care Plan. The Care Plan will be reviewed from time to time to make sure that it still meets your needs. Our services are available during the day, evening and night, seven days a week, including public and school holidays.

What can we offer? 

The home care service can offer help with the following:

• Personal care
• Respite care
• Toileting
• Social and emotional support
• Help with Going to bed
• Shopping
• Dressing
• Escorting
• Bed making
• Help with Getting up
• Feeding
• Rehabilitation
• Parenting and practical skills           

How much do the services cost?

The cost varies depending on the type and number of services you have. Charges are based on the number of hours you have the service each week or, in some cases, such as, community meals, and luncheon clubs, you pay a standard price. Full details are available from Doncaster Council Offices or you can ask about charges when you enquire about the service. 

Complaints
If you are unhappy about any service we provide you should first try to talk it over with the Home Services Manager, who may be able to sort the problem out quickly.

Detailed information

Please use the links in the left hand menu to find detailed information on the services Home Care and Support Services offer.