Contacting Adult Services

Introduction

Doncaster Council is responsible for arranging Community (Social) Care Services for people living in their own home or for those who require residential or nursing home care. Doncaster Council has a duty to assess people in need and this now focuses on how circumstances affect independence. Our aim is to help people live as independently as possible with as little intrusion into their lives as possible.

How to contact us when you think you need help

Our Adult Contact Team (ACT) is made up of first line officers who can assist and advise you if you think you need help with care needs. The Adult Socal Care system can seem complicated. ACT will help you with the initial steps and try and make things more straightforward for you to understand.

We want you to feel that making contact has resulted in an improvement in your circumstances, whether the result of the contact was to be guided to useful information, to a Service provided by other Council Directorates or Organisations, or to be offered an assessment of your circumstances and situation which will help us better understand how we can help.

There are a variety of ways you can make contact.

Contacting us by telephone

Please ring us between 8:30am and 5:00pm weekdays on (01302) 737391

Ouside these hours and at weekends please ring on (01302) 796000 and you will be put in contact with our Emergency Social Services Team.

We know that most people want to talk to someone about their situation, so we have a team of people ready to respond to you on the phone, day or night. Whilst we aim to respond as quickly as possible, our resources are limited, so please be patient, we will always respond as quickly as we can.

Contacting us by email

You can email the Adult Contact Team at adultcontactteam@doncaster.gov.uk 

Write to us

You can write to us at:

The Adult Contact Team
PO Box 251
The Council House
College Road
Doncaster
DN1 3DA

Visit in person

Between 9:30am and 4:00pm weekdays you can visit in person at the Council House address above.

Alternatively you can arrange to visit one of our Community Team Offices in Bentley, Edlington and Thorne during these same hours.

Please ring the Adult Contact Team on (01302) 737391 if this is your preference.

Further information

You may find our page 'Assessing your independence' helpful in understanding what might happen when you make contact and we try and assist you with your query, or to begin to understand your situation so that we can let you know how we can help through an assessment.