Doncaster Council is moving a step closer to your neighbourhood
There are now 13 Customer Service Centres to discuss issues which affect you in your neighbourhood. Simply call in to your Customer Service Centre in your local community library or Colonnades house in the Town Centre. The Centres provide you with a face-to-face, one stop shop for Council services in a welcoming and friendly environment.
Visit the Customer Service Centre and talk to a fully trained customer advisor about your enquiry and you will find it is dealt with promptly.
The 13 Customer Service Centres provide you with:
- Benefits verification (see below)
- Community Safety
- Domestic Clinical Waste Disposal
- Grounds Maintenance - grass cutting, trees etc
- Highway Stray dogs and Animals
- Litter, Abandoned Cars and Graffiti
- Parks and Play Equipment
- Pest Control
- Photocopying/Fax facilities
- Public Rights of Way
- Public Toilets
- Recycling, Household Waste
- Road gritting and Snow Clearance
- Street cleansing
- Waste Collection, bins and boxes
- Welfare Right advice
The Centres are also designated offices for accepting claim forms and supporting evidence for Housing and Council Tax Benefit, Free School Meals and Mobility Travel Passes. Staff at these centres can provide claim forms and literature about these benefits as well as answer basic Housing and Council Tax benefit queries.
Customer Service Centre Staff can also signpost customers or make requests to the Doncaster Joint Visiting (for people aged 60 and over) or with the Welfare rights and Tribunal Service (for customers aged under 60) for them to carry out a Welfare benefit check (to see if there are any benefits the customer may be able to claim which they are not currently claiming).
Trained staff are also able to accept claim forms from people aged 60 and over for the following Department of work and pensions benefits:
- Attendance Allowance
- Bereavement Payment
- Carer’s Allowance
- Disability Living Allowance
- Incapacity Benefit
- Pension Credit
- State Pension
- Winter fuel Payment
A room is available where you will be able to discuss your business in private, if required and if you run a community group meeting rooms may be available for hire.
If you would rather use our self help facilities, a Public Information Point is available in the centre to enable you to access a wide range of local information about the Council, transport information and employment opportunities as well as free video messaging, news and games. Fully trained staff are on-hand to help you use these services.
These is also a display area with leaflets and posters provided to enable you to access information yourself.
Where are the Customer Service Centres?
Customer Service Centres can be found at:
For opening times and further information use the link to the centre of your choice above. Alternatively you can contact us using the details at the top of the page.
