Benefits to the Consumer

Benefits of the Scheme to the Consumer

• Increases consumer confidence, traders have been audited / approved
  
  
• Complete piece of mind in the unfortunate event of our member becoming insolvent and ceasing trading. Our insurance policy will cover any cash deposits paid up front to the member
  
  
• Easy access to nominated senior representative at each dealership
  
  
• Training provided by Trading Standards to traders to provide competency in major legal areas
  
  
• Each member must have an effective customer complaints procedure, understood and implemented by all employees
  
  
• Consumer guide available at each dealership

Useful links to other Consumer Organisations :

• Trading Standards Central - www.tradingstandards.gov.uk
  
• Consumer Direct - www.consumerdirect.gov.uk 
  
• Office of Fair Trading - www.oft.

• Financial Ombudsman Service - www.financial-ombudsman.org.uk
   
  

For downloadable advice leaflets please visit the following website: 

www.tradingstandards.gov.uk

Consumer Protection from Unfair Trading Regulations 2008 (CPR) can be downloaded below